Overview / Companies / ALLY FINANCIAL INC.
ALLY FINANCIAL INC.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
5,980
Change vs prior 12 months
+13.4%
5,275 prior
Complaints on record (all-time)
30,090
Answered on time
100%
Closed with relief
6.7%
monetary or non-monetary
Most-complained product
Credit reporting or other personal consumer reports
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report1,224
Improper use of your report865
Managing an account598
Managing the loan or lease568
Problem with a company's investigation into an existing problem473
Repossession404
Problems at the end of the loan or lease338
Took or threatened to take negative or legal action311
Attempts to collect debt not owed252
Getting a loan or lease157
Where complainants live (last 12 months)
Texas807
Florida630
California594
Georgia382
Illinois295
New York269
Pennsylvania247
Michigan212
New Jersey178
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.