A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / AMERICAN EXPRESS COMPANY

AMERICAN EXPRESS COMPANY

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

11,460

Change vs prior 12 months

+15.1%

9,954 prior

Complaints on record (all-time)

59,443

Answered on time

98.8%

Closed with relief

25.5%

monetary or non-monetary

Most-complained product

Credit card

Most common problem

Incorrect information on your report

By product (last 12 months)

Credit card5,517

Credit reporting or other personal consumer reports2,816

Debt collection1,856

Prepaid card654

Checking or savings account527

Money transfer, virtual currency, or money service42

Payday loan, title loan, personal loan, or advance loan31

Debt or credit management16

By problem (last 12 months)

Incorrect information on your report1,953

Problem with a purchase shown on your statement1,897

Took or threatened to take negative or legal action989

Other features, terms, or problems924

Problem with a company's investigation into an existing problem668

Improper use of your report563

Attempts to collect debt not owed533

Advertising and marketing, including promotional offers515

Fees or interest489

Trouble using the card481

Where complainants live (last 12 months)

California1,718

Texas1,132

North Carolina343

Pennsylvania272

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.