Overview / Companies / American First Finance, Inc.
American First Finance, Inc.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
221
Change vs prior 12 months
-0.9%
223 prior
Complaints on record (all-time)
1,401
Answered on time
100%
Closed with relief
26.7%
monetary or non-monetary
Most-complained product
Debt collection
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report54
Took or threatened to take negative or legal action41
Attempts to collect debt not owed30
Charged fees or interest you didn't expect29
Problem when making payments10
False statements or representation7
Improper use of your report6
Problem with the payoff process at the end of the loan6
Getting the loan5
Problem with a company's investigation into an existing problem5
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.