Overview / Companies / Army and Air Force Exchange Service
Army and Air Force Exchange Service
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
620
Change vs prior 12 months
+45.9%
425 prior
Complaints on record (all-time)
2,476
Answered on time
100%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Debt collection
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report162
Took or threatened to take negative or legal action123
Attempts to collect debt not owed116
Problem with a company's investigation into an existing problem65
Improper use of your report30
Written notification about debt26
Fees or interest24
False statements or representation21
Problem with a purchase shown on your statement14
Other features, terms, or problems10
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.