Overview / Companies / AXOS FINANCIAL, INC.
AXOS FINANCIAL, INC.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
286
Change vs prior 12 months
+61.6%
177 prior
Complaints on record (all-time)
1,218
Answered on time
99.7%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Checking or savings account
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account123
Closing an account30
Opening an account25
Trouble during payment process16
Incorrect information on your report13
Problem with a lender or other company charging your account13
Problem with a company's investigation into an existing problem10
Other transaction problem8
Repossession8
Improper use of your report6
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.