Overview / Companies / BANCO POPULAR DE PUERTO RICO
BANCO POPULAR DE PUERTO RICO
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
184
Change vs prior 12 months
+4.5%
176 prior
Complaints on record (all-time)
1,879
Answered on time
100%
Closed with relief
8.2%
monetary or non-monetary
Most-complained product
Checking or savings account
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account43
Incorrect information on your report41
Closing an account12
Problem with a purchase shown on your statement8
Trouble during payment process8
Problem with a lender or other company charging your account7
Improper use of your report6
Problem with a company's investigation into an existing problem6
Repossession6
Opening an account5
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.