Overview / Companies / BANK OF AMERICA, NATIONAL ASSOCIATION
BANK OF AMERICA, NATIONAL ASSOCIATION
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
23,323
Change vs prior 12 months
+35.6%
17,205 prior
Complaints on record (all-time)
185,638
Answered on time
99.4%
Closed with relief
25.7%
monetary or non-monetary
Most-complained product
Checking or savings account
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account4,975
Incorrect information on your report2,953
Problem with a purchase shown on your statement2,580
Closing an account1,215
Problem with a company's investigation into an existing problem1,192
Took or threatened to take negative or legal action1,183
Problem with a lender or other company charging your account1,093
Improper use of your report1,039
Fraud or scam686
Attempts to collect debt not owed657
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.