Overview / Companies / BANK OF NEW YORK MELLON CORPORATION, THE
BANK OF NEW YORK MELLON CORPORATION, THE
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
135
Change vs prior 12 months
-5.6%
143 prior
Complaints on record (all-time)
1,040
Answered on time
89.6%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Mortgage
Most common problem
Struggling to pay mortgage
By product (last 12 months)
By problem (last 12 months)
Struggling to pay mortgage35
Managing an account24
Other transaction problem23
Trouble during payment process10
Money was not available when promised8
Problem with a lender or other company charging your account8
Attempts to collect debt not owed3
Closing an account3
Closing on a mortgage3
Problem with a purchase shown on your statement3
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.