Overview / Companies / Block, Inc.
Block, Inc.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
15,275
Change vs prior 12 months
—
Complaints on record (all-time)
70,060
Answered on time
98.9%
Closed with relief
0.2%
monetary or non-monetary
Most-complained product
Money transfer, virtual currency, or money service
Most common problem
Fraud or scam
By product (last 12 months)
Prepaid card895
Credit card500
By problem (last 12 months)
Fraud or scam2,670
Unauthorized transactions or other transaction problem2,572
Managing an account2,117
Trouble accessing funds in your mobile or digital wallet1,183
Other transaction problem1,156
Managing, opening, or closing your mobile wallet account939
Problem with a lender or other company charging your account742
Closing an account611
Problem with a purchase or transfer501
Confusing or missing disclosures289
Where complainants live (last 12 months)
Texas1,624
California1,301
Florida1,237
Georgia1,021
New York797
Pennsylvania557
Illinois509
Ohio496
Virginia442
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.