Overview / Companies / Branch Messenger, Inc.
Branch Messenger, Inc.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
197
Change vs prior 12 months
+114.1%
92 prior
Complaints on record (all-time)
337
Answered on time
100%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Checking or savings account
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account70
Problem with a purchase or transfer41
Problem with a lender or other company charging your account21
Fraud or scam11
Problem with a purchase shown on your statement9
Trouble using the card7
Problem getting a card or closing an account5
Trouble accessing funds in your mobile or digital wallet4
Unauthorized transactions or other transaction problem4
Closing an account3
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.