Overview / Companies / CAPITAL ONE FINANCIAL CORPORATION
CAPITAL ONE FINANCIAL CORPORATION
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
32,979
Change vs prior 12 months
+5.6%
31,240 prior
Complaints on record (all-time)
170,189
Answered on time
100%
Closed with relief
16.4%
monetary or non-monetary
Most-complained product
Credit card
Most common problem
Incorrect information on your report
By product (last 12 months)
Credit card12,466
Debt collection3,984
By problem (last 12 months)
Incorrect information on your report7,057
Problem with a purchase shown on your statement3,773
Improper use of your report2,562
Problem with a company's investigation into an existing problem2,537
Managing an account2,494
Other features, terms, or problems1,577
Attempts to collect debt not owed1,364
Took or threatened to take negative or legal action1,355
Getting a credit card1,338
Closing your account1,134
Where complainants live (last 12 months)
Texas3,636
California3,618
Florida3,556
New York2,816
Georgia1,890
New Jersey1,340
Illinois1,278
Pennsylvania1,230
North Carolina1,073
Maryland952
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.