Overview / Companies / CarMax, Inc.
CarMax, Inc.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
1,034
Change vs prior 12 months
—
Complaints on record (all-time)
3,934
Answered on time
99.7%
Closed with relief
0.9%
monetary or non-monetary
Most-complained product
Credit reporting or other personal consumer reports
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report365
Problem with a company's investigation into an existing problem136
Improper use of your report107
Repossession90
Attempts to collect debt not owed87
Managing the loan or lease70
Problems at the end of the loan or lease39
Took or threatened to take negative or legal action38
Getting a loan or lease34
False statements or representation20
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.