Overview / Companies / Carvana Group, LLC
Carvana Group, LLC
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
265
Change vs prior 12 months
-13.7%
307 prior
Complaints on record (all-time)
1,229
Answered on time
99.2%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Vehicle loan or lease
Most common problem
Managing the loan or lease
By product (last 12 months)
By problem (last 12 months)
Managing the loan or lease66
Getting a loan or lease50
Improper use of your report45
Incorrect information on your report26
Problems at the end of the loan or lease21
Repossession14
Attempts to collect debt not owed9
Problem with a company's investigation into an existing problem7
False statements or representation6
Problem with a lender or other company charging your account4
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.