Overview / Companies / CCF Intermediate Holdings LLC
CCF Intermediate Holdings LLC
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
755
Change vs prior 12 months
—
Complaints on record (all-time)
2,665
Answered on time
100%
Closed with relief
3%
monetary or non-monetary
Most-complained product
Payday loan, title loan, personal loan, or advance loan
Most common problem
Charged fees or interest you didn't expect
By product (last 12 months)
By problem (last 12 months)
Charged fees or interest you didn't expect86
Struggling to pay your loan82
Took or threatened to take negative or legal action75
Improper use of your report55
Vehicle was repossessed or sold the vehicle55
Problem with the payoff process at the end of the loan52
Attempts to collect debt not owed51
Incorrect information on your report42
Loan payment wasn't credited to your account23
False statements or representation22
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.