A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / CITIBANK, N.A.

CITIBANK, N.A.

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

22,991

Change vs prior 12 months

—

Complaints on record (all-time)

140,489

Answered on time

100%

Closed with relief

45.2%

monetary or non-monetary

Most-complained product

Credit card

Most common problem

Problem with a purchase shown on your statement

By product (last 12 months)

Credit card11,243

Credit reporting or other personal consumer reports4,686

Checking or savings account3,513

Debt collection2,956

Money transfer, virtual currency, or money service393

Payday loan, title loan, personal loan, or advance loan79

Debt or credit management26

Vehicle loan or lease10

By problem (last 12 months)

Problem with a purchase shown on your statement4,257

Incorrect information on your report2,998

Managing an account2,029

Took or threatened to take negative or legal action1,446

Other features, terms, or problems1,340

Fees or interest1,227

Improper use of your report1,196

Problem with a company's investigation into an existing problem1,089

Attempts to collect debt not owed978

Closing your account935

Where complainants live (last 12 months)

California4,016

Texas2,147

Pennsylvania711

North Carolina645

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

CITIBANK, N.A.: CFPB Complaints | MoneyWatchUSA