A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / CITIZENS FINANCIAL GROUP, INC.

CITIZENS FINANCIAL GROUP, INC.

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

2,102

Change vs prior 12 months

+7.2%

1,960 prior

Complaints on record (all-time)

18,052

Answered on time

100%

Closed with relief

16.5%

monetary or non-monetary

Most-complained product

Checking or savings account

Most common problem

Managing an account

By product (last 12 months)

Checking or savings account1,091

Credit reporting or other personal consumer reports296

Debt collection166

Money transfer, virtual currency, or money service94

Vehicle loan or lease43

Payday loan, title loan, personal loan, or advance loan35

Debt or credit management2

By problem (last 12 months)

Managing an account665

Incorrect information on your report217

Closing an account119

Trouble during payment process114

Problem with a lender or other company charging your account111

Problem caused by your funds being low100

Opening an account85

Took or threatened to take negative or legal action80

Improper use of your report66

Problem with a company's investigation into an existing problem63

Where complainants live (last 12 months)

Pennsylvania302

Massachusetts222

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

CITIZENS FINANCIAL GROUP, INC.: CFPB Complaints | MoneyWatchUSA