A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / Coinbase, Inc.

Coinbase, Inc.

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

1,082

Change vs prior 12 months

-23.4%

1,412 prior

Complaints on record (all-time)

9,650

Answered on time

98.2%

Closed with relief

33.7%

monetary or non-monetary

Most-complained product

Money transfer, virtual currency, or money service

Most common problem

Other transaction problem

By product (last 12 months)

Money transfer, virtual currency, or money service936

Checking or savings account49

Debt collection6

Credit reporting or other personal consumer reports5

Payday loan, title loan, personal loan, or advance loan3

Debt or credit management1

By problem (last 12 months)

Other transaction problem273

Fraud or scam261

Money was not available when promised191

Other service problem78

Trouble accessing funds in your mobile or digital wallet34

Problem with a purchase shown on your statement30

Managing an account29

Wrong amount charged or received29

Unexpected or other fees24

Confusing or missing disclosures21

Where complainants live (last 12 months)

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.