Overview / Companies / Consumer Financial Services Solutions, Inc.
Consumer Financial Services Solutions, Inc.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
212
Change vs prior 12 months
+112%
100 prior
Complaints on record (all-time)
382
Answered on time
62.3%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Debt or credit management
Most common problem
Didn't provide services promised
By product (last 12 months)
By problem (last 12 months)
Didn't provide services promised70
Charged upfront or unexpected fees48
Unauthorized withdrawals or charges24
Confusing or missing disclosures19
Confusing or misleading advertising or marketing16
Problem with customer service9
False statements or representation7
Took or threatened to take negative or legal action5
Attempts to collect debt not owed4
Problem with a lender or other company charging your account3
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.