A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / CREDIT ACCEPTANCE CORPORATION

CREDIT ACCEPTANCE CORPORATION

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

3,381

Change vs prior 12 months

+7.9%

3,133 prior

Complaints on record (all-time)

14,222

Answered on time

99.8%

Closed with relief

3%

monetary or non-monetary

Most-complained product

Credit reporting or other personal consumer reports

Most common problem

Incorrect information on your report

By product (last 12 months)

Credit reporting or other personal consumer reports1,518

Vehicle loan or lease1,115

Debt collection718

Debt or credit management12

Payday loan, title loan, personal loan, or advance loan10

Checking or savings account2

By problem (last 12 months)

Incorrect information on your report931

Problem with a company's investigation into an existing problem385

Repossession364

Improper use of your report328

Managing the loan or lease317

Took or threatened to take negative or legal action286

Attempts to collect debt not owed218

Getting a loan or lease142

False statements or representation123

Problems at the end of the loan or lease82

Where complainants live (last 12 months)

Pennsylvania163

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.