Overview / Companies / CrossCountry Mortgage LLC
CrossCountry Mortgage LLC
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
505
Change vs prior 12 months
+95.7%
258 prior
Complaints on record (all-time)
1,623
Answered on time
96.4%
Closed with relief
14.3%
monetary or non-monetary
Most-complained product
Mortgage
Most common problem
Trouble during payment process
By product (last 12 months)
By problem (last 12 months)
Trouble during payment process259
Struggling to pay mortgage55
Applying for a mortgage or refinancing an existing mortgage52
Incorrect information on your report50
Closing on a mortgage48
Improper use of your report14
Problem with a company's investigation into an existing problem13
Took or threatened to take negative or legal action5
Attempts to collect debt not owed3
Managing an account2
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.