A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / CULLEN/FROST BANKERS, INC.

CULLEN/FROST BANKERS, INC.

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

155

Change vs prior 12 months

+72.2%

90 prior

Complaints on record (all-time)

584

Answered on time

98.7%

Closed with relief

10.3%

monetary or non-monetary

Most-complained product

Checking or savings account

Most common problem

Managing an account

By product (last 12 months)

Checking or savings account112

Credit reporting or other personal consumer reports22

Money transfer, virtual currency, or money service12

Debt collection5

By problem (last 12 months)

Managing an account50

Opening an account38

Problem with a lender or other company charging your account13

Incorrect information on your report12

Problem with a company's investigation into an existing problem9

Fraud or scam6

Closing an account4

Problem caused by your funds being low4

Improper use of your report3

Other transaction problem2

Where complainants live (last 12 months)

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

CULLEN/FROST BANKERS, INC.: CFPB Complaints | MoneyWatchUSA