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EdFinancial Services
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
2,868
Change vs prior 12 months
+6%
2,705 prior
Complaints on record (all-time)
9,515
Answered on time
99.2%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Student loan
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report999
Dealing with your lender or servicer678
Problem with a company's investigation into an existing problem324
Improper use of your report230
Struggling to repay your loan230
Took or threatened to take negative or legal action153
Attempts to collect debt not owed119
False statements or representation35
Credit monitoring or identity theft protection services28
Written notification about debt24
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.