A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / ENCORE CAPITAL GROUP INC.

ENCORE CAPITAL GROUP INC.

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

23,119

Change vs prior 12 months

+59%

14,536 prior

Complaints on record (all-time)

66,298

Answered on time

100%

Closed with relief

18.6%

monetary or non-monetary

Most-complained product

Debt collection

Most common problem

Attempts to collect debt not owed

By product (last 12 months)

Debt collection18,965

Credit reporting or other personal consumer reports3,763

Debt or credit management144

Payday loan, title loan, personal loan, or advance loan6

Money transfer, virtual currency, or money service5

Vehicle loan or lease5

Checking or savings account2

By problem (last 12 months)

Attempts to collect debt not owed8,305

Took or threatened to take negative or legal action4,772

Written notification about debt2,762

False statements or representation2,237

Incorrect information on your report2,138

Improper use of your report897

Problem with a company's investigation into an existing problem772

Communication tactics574

Electronic communications187

Threatened to contact someone or share information improperly128

Where complainants live (last 12 months)

Texas3,609

California2,325

Pennsylvania759

South Carolina668

North Carolina658

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

ENCORE CAPITAL GROUP INC.: CFPB Complaints | MoneyWatchUSA