Overview / Companies / EQUIFAX, INC.
EQUIFAX, INC.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
1,954,644
Change vs prior 12 months
+43.6%
1,360,976 prior
Complaints on record (all-time)
4,632,517
Answered on time
100%
Closed with relief
45.1%
monetary or non-monetary
Most-complained product
Credit reporting or other personal consumer reports
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report1,152,271
Improper use of your report407,727
Problem with a company's investigation into an existing problem361,902
Unable to get your credit report or credit score11,430
Attempts to collect debt not owed6,421
Written notification about debt5,265
Problem with fraud alerts or security freezes4,573
Credit monitoring or identity theft protection services1,742
Problem with a company's investigation into an existing issue875
Getting a credit card812
Where complainants live (last 12 months)
Texas326,171
Florida285,428
California177,511
Georgia146,472
New York95,501
Illinois82,744
North Carolina70,090
Pennsylvania63,100
Alabama58,810
New Jersey54,291
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.