Overview / Companies / Experian Information Solutions Inc.
Experian Information Solutions Inc.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
1,821,224
Change vs prior 12 months
+50.1%
1,213,458 prior
Complaints on record (all-time)
4,202,571
Answered on time
100%
Closed with relief
4.2%
monetary or non-monetary
Most-complained product
Credit reporting or other personal consumer reports
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report1,091,024
Problem with a company's investigation into an existing problem356,276
Improper use of your report349,494
Attempts to collect debt not owed6,556
Written notification about debt4,391
Problem with fraud alerts or security freezes4,105
Unable to get your credit report or credit score3,555
Credit monitoring or identity theft protection services1,984
Problem with a company's investigation into an existing issue1,074
Getting a credit card923
Where complainants live (last 12 months)
Texas295,216
Florida267,782
California168,245
Georgia136,950
New York96,969
Illinois76,093
North Carolina62,630
Pennsylvania61,544
New Jersey54,711
Alabama52,465
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.