A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / Fay Servicing, LLC

Fay Servicing, LLC

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

388

Change vs prior 12 months

-27.5%

535 prior

Complaints on record (all-time)

3,996

Answered on time

100%

Closed with relief

0%

monetary or non-monetary

Most-complained product

Mortgage

Most common problem

Trouble during payment process

By product (last 12 months)

Credit reporting or other personal consumer reports31

Debt collection10

Money transfer, virtual currency, or money service1

Payday loan, title loan, personal loan, or advance loan1

Vehicle loan or lease1

By problem (last 12 months)

Trouble during payment process172

Struggling to pay mortgage132

Incorrect information on your report30

Closing on a mortgage15

Problem with a company's investigation into an existing problem14

Applying for a mortgage or refinancing an existing mortgage9

False statements or representation5

Attempts to collect debt not owed3

Unable to get your credit report or credit score3

Took or threatened to take negative or legal action2

Where complainants live (last 12 months)

Massachusetts16

North Carolina11

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.