A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / FIRST CITIZENS BANCSHARES, INC.

FIRST CITIZENS BANCSHARES, INC.

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

259

Change vs prior 12 months

+27.6%

203 prior

Complaints on record (all-time)

1,570

Answered on time

100%

Closed with relief

3.9%

monetary or non-monetary

Most-complained product

Checking or savings account

Most common problem

Managing an account

By product (last 12 months)

Checking or savings account165

Credit reporting or other personal consumer reports21

Money transfer, virtual currency, or money service18

Vehicle loan or lease15

Debt collection10

Payday loan, title loan, personal loan, or advance loan2

Debt or credit management1

By problem (last 12 months)

Managing an account86

Opening an account27

Problem caused by your funds being low21

Closing an account17

Problem with a lender or other company charging your account12

Trouble during payment process12

Incorrect information on your report11

Fraud or scam9

Problem with a company's investigation into an existing problem8

Attempts to collect debt not owed6

Where complainants live (last 12 months)

North Carolina40

South Carolina37

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

FIRST CITIZENS BANCSHARES, INC.: CFPB Complaints | MoneyWatchUSA