Overview / Companies / Freedom Mortgage Company
Freedom Mortgage Company
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
1,851
Change vs prior 12 months
+36.7%
1,354 prior
Complaints on record (all-time)
10,138
Answered on time
99.1%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Mortgage
Most common problem
Trouble during payment process
By product (last 12 months)
By problem (last 12 months)
Trouble during payment process775
Struggling to pay mortgage360
Incorrect information on your report298
Problem with a company's investigation into an existing problem122
Applying for a mortgage or refinancing an existing mortgage117
Closing on a mortgage87
Improper use of your report34
Took or threatened to take negative or legal action26
Credit monitoring or identity theft protection services5
Attempts to collect debt not owed4
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.