Overview / Companies / GOLDEN 1 CREDIT UNION, THE
GOLDEN 1 CREDIT UNION, THE
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
246
Change vs prior 12 months
+43%
172 prior
Complaints on record (all-time)
974
Answered on time
100%
Closed with relief
0.8%
monetary or non-monetary
Most-complained product
Checking or savings account
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account70
Incorrect information on your report28
Improper use of your report20
Problem with a company's investigation into an existing problem14
Problem with a lender or other company charging your account11
Closing an account10
Problem caused by your funds being low10
Opening an account9
Problem with a purchase shown on your statement9
Took or threatened to take negative or legal action9
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.