A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / Guild Holdings Company

Guild Holdings Company

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

192

Change vs prior 12 months

+146.2%

78 prior

Complaints on record (all-time)

793

Answered on time

99.5%

Closed with relief

1.6%

monetary or non-monetary

Most-complained product

Mortgage

Most common problem

Trouble during payment process

By product (last 12 months)

Credit reporting or other personal consumer reports39

Debt collection8

By problem (last 12 months)

Trouble during payment process54

Struggling to pay mortgage39

Incorrect information on your report33

Applying for a mortgage or refinancing an existing mortgage20

Closing on a mortgage20

Problem with a company's investigation into an existing problem14

Attempts to collect debt not owed6

Improper use of your report4

Took or threatened to take negative or legal action2

Where complainants live (last 12 months)

South Carolina16

North Carolina7

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.