A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / JPMORGAN CHASE & CO.

JPMORGAN CHASE & CO.

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

25,953

Change vs prior 12 months

+14.9%

22,589 prior

Complaints on record (all-time)

174,471

Answered on time

100%

Closed with relief

13.8%

monetary or non-monetary

Most-complained product

Checking or savings account

Most common problem

Managing an account

By product (last 12 months)

Checking or savings account9,158

Credit card6,774

Credit reporting or other personal consumer reports4,504

Debt collection2,566

Money transfer, virtual currency, or money service1,672

Vehicle loan or lease466

Payday loan, title loan, personal loan, or advance loan45

Debt or credit management42

By problem (last 12 months)

Managing an account5,183

Incorrect information on your report2,795

Problem with a purchase shown on your statement2,227

Closing an account1,398

Took or threatened to take negative or legal action1,381

Other features, terms, or problems1,374

Problem with a lender or other company charging your account1,371

Improper use of your report1,360

Problem with a company's investigation into an existing problem953

Fraud or scam814

Where complainants live (last 12 months)

California4,422

Texas2,879

New Jersey1,014

Pennsylvania692

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

JPMORGAN CHASE & CO.: CFPB Complaints | MoneyWatchUSA