A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / KEYCORP

KEYCORP

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

875

Change vs prior 12 months

—

Complaints on record (all-time)

8,211

Answered on time

100%

Closed with relief

32.1%

monetary or non-monetary

Most-complained product

Checking or savings account

Most common problem

Managing an account

By product (last 12 months)

Checking or savings account531

Credit reporting or other personal consumer reports65

Money transfer, virtual currency, or money service41

Debt collection29

Payday loan, title loan, personal loan, or advance loan22

Vehicle loan or lease4

By problem (last 12 months)

Managing an account312

Opening an account67

Problem with a lender or other company charging your account60

Closing an account51

Incorrect information on your report40

Problem caused by your funds being low38

Problem with a purchase shown on your statement38

Trouble during payment process27

Problem getting a card or closing an account22

Problem with a company's investigation into an existing problem22

Where complainants live (last 12 months)

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

KEYCORP: CFPB Complaints | MoneyWatchUSA