Complaints, last 12 months
606
Change vs prior 12 months
—
Complaints on record (all-time)
1,059
Answered on time
100%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Credit reporting or other personal consumer reports
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report279
Problem with a company's investigation into an existing problem75
Took or threatened to take negative or legal action71
Improper use of your report65
Attempts to collect debt not owed42
False statements or representation15
Written notification about debt10
Credit monitoring or identity theft protection services8
Problem when making payments7
Didn't provide services promised4
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.