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CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
8,915
Change vs prior 12 months
—
Complaints on record (all-time)
29,016
Answered on time
40.7%
Closed with relief
1%
monetary or non-monetary
Most-complained product
Student loan
Most common problem
Dealing with your lender or servicer
By product (last 12 months)
By problem (last 12 months)
Dealing with your lender or servicer4,839
Incorrect information on your report1,625
Struggling to repay your loan1,213
Problem with a company's investigation into an existing problem475
Improper use of your report236
Took or threatened to take negative or legal action211
Attempts to collect debt not owed71
Getting a loan48
False statements or representation44
Credit monitoring or identity theft protection services42
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.