Overview / Companies / MORGAN STANLEY & CO. LLC
MORGAN STANLEY & CO. LLC
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
457
Change vs prior 12 months
+104.9%
223 prior
Complaints on record (all-time)
1,207
Answered on time
99.8%
Closed with relief
5.3%
monetary or non-monetary
Most-complained product
Checking or savings account
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account280
Opening an account67
Closing an account61
Problem with a lender or other company charging your account11
Other transaction problem5
Problem caused by your funds being low5
Problem with a company's investigation into an existing problem5
Charged fees or interest you didn't expect3
Confusing or missing disclosures3
Fraud or scam3
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.