A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / Mr. Cooper Group Inc.

Mr. Cooper Group Inc.

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

1,418

Change vs prior 12 months

-44.2%

2,540 prior

Complaints on record (all-time)

15,430

Answered on time

100%

Closed with relief

0.1%

monetary or non-monetary

Most-complained product

Mortgage

Most common problem

Trouble during payment process

By product (last 12 months)

Credit reporting or other personal consumer reports206

Debt collection34

Debt or credit management3

Payday loan, title loan, personal loan, or advance loan3

Money transfer, virtual currency, or money service1

By problem (last 12 months)

Trouble during payment process694

Struggling to pay mortgage316

Incorrect information on your report160

Problem with a company's investigation into an existing problem75

Applying for a mortgage or refinancing an existing mortgage58

Closing on a mortgage47

Improper use of your report22

Took or threatened to take negative or legal action13

Attempts to collect debt not owed10

Written notification about debt5

Where complainants live (last 12 months)

North Carolina40

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.