Overview / Companies / Navient Solutions, LLC.
Navient Solutions, LLC.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
654
Change vs prior 12 months
-69.1%
2,115 prior
Complaints on record (all-time)
43,722
Answered on time
100%
Closed with relief
0.3%
monetary or non-monetary
Most-complained product
Student loan
Most common problem
Dealing with your lender or servicer
By product (last 12 months)
By problem (last 12 months)
Dealing with your lender or servicer310
Struggling to repay your loan119
Incorrect information on your report87
Problem with a company's investigation into an existing problem42
Attempts to collect debt not owed19
Getting a loan17
Took or threatened to take negative or legal action17
Improper use of your report13
Communication tactics6
False statements or representation6
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.