Overview / Companies / NAVY FEDERAL CREDIT UNION
NAVY FEDERAL CREDIT UNION
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
10,501
Change vs prior 12 months
-40.2%
17,567 prior
Complaints on record (all-time)
48,953
Answered on time
100%
Closed with relief
30.9%
monetary or non-monetary
Most-complained product
Checking or savings account
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account2,085
Incorrect information on your report1,844
Improper use of your report771
Attempts to collect debt not owed735
Problem with a company's investigation into an existing problem631
Took or threatened to take negative or legal action616
Problem with a lender or other company charging your account553
Problem with a purchase shown on your statement501
Closing an account257
Problem caused by your funds being low257
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.