Overview / Companies / Nelnet, Inc.
Nelnet, Inc.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
6,801
Change vs prior 12 months
-0.7%
6,846 prior
Complaints on record (all-time)
27,578
Answered on time
99.9%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Student loan
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report2,381
Dealing with your lender or servicer1,716
Problem with a company's investigation into an existing problem882
Struggling to repay your loan579
Improper use of your report455
Took or threatened to take negative or legal action325
Attempts to collect debt not owed136
Credit monitoring or identity theft protection services69
False statements or representation66
Written notification about debt66
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.