Overview / Companies / Netspend Corporation
Netspend Corporation
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
747
Change vs prior 12 months
—
Complaints on record (all-time)
5,762
Answered on time
99.5%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Prepaid card
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account190
Problem with a purchase or transfer116
Trouble using the card83
Problem getting a card or closing an account74
Unexpected or other fees61
Opening an account47
Problem with a lender or other company charging your account40
Closing an account35
Getting a credit card13
Problem caused by your funds being low13
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.