Overview / Companies / NEW YORK COMMUNITY BANCORP INC
NEW YORK COMMUNITY BANCORP INC
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
386
Change vs prior 12 months
-22.2%
496 prior
Complaints on record (all-time)
1,995
Answered on time
99%
Closed with relief
6.5%
monetary or non-monetary
Most-complained product
Checking or savings account
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account95
Trouble during payment process65
Incorrect information on your report50
Problem with a company's investigation into an existing problem27
Closing an account21
Opening an account20
Struggling to pay mortgage16
Took or threatened to take negative or legal action13
Closing on a mortgage8
Improper use of your report8
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.