Overview / Companies / OPTUM BANK, INC.
OPTUM BANK, INC.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
248
Change vs prior 12 months
+24.6%
199 prior
Complaints on record (all-time)
907
Answered on time
100%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Checking or savings account
Most common problem
Managing an account
By product (last 12 months)
By problem (last 12 months)
Managing an account133
Closing an account24
Problem with a lender or other company charging your account13
Other transaction problem7
Charged fees or interest you didn't expect6
Money was not available when promised6
Problem caused by your funds being low6
Problem getting a card or closing an account5
Problem when making payments5
Problem with a purchase shown on your statement5
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.