Overview / Companies / Paypal Holdings, Inc
Paypal Holdings, Inc
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
11,256
Change vs prior 12 months
+94.6%
5,783 prior
Complaints on record (all-time)
41,282
Answered on time
100%
Closed with relief
38.3%
monetary or non-monetary
Most-complained product
Money transfer, virtual currency, or money service
Most common problem
Unauthorized transactions or other transaction problem
By product (last 12 months)
By problem (last 12 months)
Unauthorized transactions or other transaction problem2,229
Trouble accessing funds in your mobile or digital wallet1,959
Fraud or scam1,524
Managing an account1,018
Managing, opening, or closing your mobile wallet account999
Other transaction problem776
Problem with a purchase shown on your statement373
Money was not available when promised357
Problem with a lender or other company charging your account303
Other service problem191
Where complainants live (last 12 months)
California1,399
Texas946
Florida869
New York741
Pennsylvania477
Georgia422
Illinois349
New Jersey331
Michigan319
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.