Overview / Companies / Payward Ventures Inc. dba Kraken
Payward Ventures Inc. dba Kraken
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
249
Change vs prior 12 months
+68.2%
148 prior
Complaints on record (all-time)
642
Answered on time
94.8%
Closed with relief
0%
monetary or non-monetary
Most-complained product
Money transfer, virtual currency, or money service
Most common problem
Money was not available when promised
By product (last 12 months)
By problem (last 12 months)
Money was not available when promised65
Fraud or scam63
Other transaction problem57
Other service problem18
Confusing or missing disclosures10
Trouble accessing funds in your mobile or digital wallet8
Wrong amount charged or received7
Managing an account5
Problem with a lender or other company charging your account4
Managing, opening, or closing your mobile wallet account3
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.