A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / PENNYMAC LOAN SERVICES, LLC.

PENNYMAC LOAN SERVICES, LLC.

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

1,406

Change vs prior 12 months

+68.8%

833 prior

Complaints on record (all-time)

6,370

Answered on time

99.9%

Closed with relief

12.5%

monetary or non-monetary

Most-complained product

Mortgage

Most common problem

Trouble during payment process

By product (last 12 months)

Credit reporting or other personal consumer reports276

Debt collection89

Debt or credit management5

Money transfer, virtual currency, or money service3

Checking or savings account2

Payday loan, title loan, personal loan, or advance loan2

By problem (last 12 months)

Trouble during payment process442

Struggling to pay mortgage323

Incorrect information on your report278

Problem with a company's investigation into an existing problem84

Applying for a mortgage or refinancing an existing mortgage78

Closing on a mortgage64

Attempts to collect debt not owed60

Improper use of your report30

Took or threatened to take negative or legal action19

False statements or representation6

Where complainants live (last 12 months)

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

PENNYMAC LOAN SERVICES, LLC.: CFPB Complaints | MoneyWatchUSA