Overview / Companies / PENTAGON FEDERAL CREDIT UNION
PENTAGON FEDERAL CREDIT UNION
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
906
Change vs prior 12 months
+4.9%
864 prior
Complaints on record (all-time)
6,415
Answered on time
99.9%
Closed with relief
18.1%
monetary or non-monetary
Most-complained product
Credit reporting or other personal consumer reports
Most common problem
Incorrect information on your report
By product (last 12 months)
By problem (last 12 months)
Incorrect information on your report219
Managing an account85
Took or threatened to take negative or legal action82
Problem with a company's investigation into an existing problem58
Attempts to collect debt not owed50
Improper use of your report49
Managing the loan or lease31
Problem with a purchase shown on your statement25
Trouble during payment process21
Written notification about debt21
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.