Overview / Companies / Portfolio Recovery Associates, LLC
Portfolio Recovery Associates, LLC
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
21,606
Change vs prior 12 months
+61.5%
13,381 prior
Complaints on record (all-time)
65,204
Answered on time
99.6%
Closed with relief
54.6%
monetary or non-monetary
Most-complained product
Debt collection
Most common problem
Attempts to collect debt not owed
By product (last 12 months)
By problem (last 12 months)
Attempts to collect debt not owed7,529
Took or threatened to take negative or legal action4,757
Written notification about debt2,627
Incorrect information on your report2,032
False statements or representation1,754
Improper use of your report963
Problem with a company's investigation into an existing problem920
Communication tactics595
Electronic communications140
Threatened to contact someone or share information improperly88
Where complainants live (last 12 months)
Texas3,271
Florida2,652
California2,319
Georgia1,629
New York1,162
Illinois879
Pennsylvania713
New Jersey637
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.