Overview / Companies / Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
2,850
Change vs prior 12 months
+3.9%
2,743 prior
Complaints on record (all-time)
8,166
Answered on time
99.9%
Closed with relief
11.7%
monetary or non-monetary
Most-complained product
Debt collection
Most common problem
Attempts to collect debt not owed
By product (last 12 months)
By problem (last 12 months)
Attempts to collect debt not owed898
False statements or representation570
Took or threatened to take negative or legal action399
Written notification about debt339
Incorrect information on your report303
Problem with a company's investigation into an existing problem102
Communication tactics89
Improper use of your report83
Electronic communications33
Threatened to contact someone or share information improperly17
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.