Overview / Companies / SANTANDER HOLDINGS USA, INC.
SANTANDER HOLDINGS USA, INC.
CFPB Consumer Complaint Database · CFPB Consumer Complaint Database
Complaints, last 12 months
6,657
Change vs prior 12 months
+29.9%
5,123 prior
Complaints on record (all-time)
17,346
Answered on time
100%
Closed with relief
32.8%
monetary or non-monetary
Most-complained product
Credit reporting or other personal consumer reports
Most common problem
Incorrect information on your report
By product (last 12 months)
Debt collection1,167
Mortgage36
By problem (last 12 months)
Incorrect information on your report1,524
Managing the loan or lease658
Improper use of your report631
Repossession563
Took or threatened to take negative or legal action516
Problem with a company's investigation into an existing problem498
Problems at the end of the loan or lease460
Managing an account411
Attempts to collect debt not owed382
Getting a loan or lease166
Where complainants live (last 12 months)
Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.