A complaint is a statement by a consumer, not a proven violation. Larger companies naturally receive more complaints. MoneyWatchUSA does not give financial advice, recommend products, or rank "worst" companies.

Overview / Companies / Servicer under contract with Federal Student Aid

Servicer under contract with Federal Student Aid

CFPB Consumer Complaint Database · CFPB Consumer Complaint Database

Complaints, last 12 months

5,098

Change vs prior 12 months

+133.4%

2,184 prior

Complaints on record (all-time)

7,271

Answered on time

0%

Closed with relief

0%

monetary or non-monetary

Most-complained product

Debt collection

Most common problem

Took or threatened to take negative or legal action

By product (last 12 months)

Debt collection2,418

Student loan1,553

Credit reporting or other personal consumer reports1,101

Debt or credit management13

Money transfer, virtual currency, or money service4

Checking or savings account1

Payday loan, title loan, personal loan, or advance loan1

By problem (last 12 months)

Took or threatened to take negative or legal action1,944

Incorrect information on your report950

Dealing with your lender or servicer680

Struggling to repay your loan508

Attempts to collect debt not owed271

Improper use of your report236

Problem with a company's investigation into an existing problem219

Written notification about debt131

False statements or representation65

Credit monitoring or identity theft protection services29

Where complainants live (last 12 months)

North Carolina315

Pennsylvania144

Source: CFPB Consumer Complaint Database. A complaint is a consumer's statement of a problem, not a finding against the company. Larger companies receive more complaints because they have more customers. For help with a specific dispute, go to consumerfinance.gov/complaint.

Servicer under contract with Federal Student Aid: CFPB Complaints | MoneyWatchUSA